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ITIL框架的所有者AXELOS已經通過此ITIL4更新流程改變了他的傳統方法。為了比以往任何時候都更加重要，全球行業專家和用戶社區參與了此更新的開發。僅研究階段就花了一年多的時間。成千上萬的ITIL從業者提供了他們的意見。用戶社區和受尊敬的專家共同努力的結果是一個平衡，最新和深入的框架。
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